Our 1 Year Manufacturer Warranty 

VISCONTI products are precisely tested to meet tight standards. If a problem was to occur with a VISCONTI product as a direct result of a manufacturing defect, VISCONTI will, at its discretion either fix or replace the product. VISCONTI warranty applies only to the original purchaser or gift recipient of the product. 

Damage caused by misuse (including transportation of unusual cargo), neglect, accidents, exposure to extreme temperatures or chemicals are not covered. Non-Warranty repairs may still be carried out*.

This warranty is intended to provide you with certain rights. Consumer rights vary from country to country and therefore the limitations laid out above may not apply directly to you. 

To start a warranty claim please e-mail us images of the product and specifically the problem area.

Our E-Mail address:

cs@viscontibags.co.uk

You will then be allocated a repair number or be duly notified of any action we will undertake to resolve any issues faced. 

All costs (including postage and packaging) in relation to getting your product back to our service center in London, UK is your responsibility. Returning your product to you is ours. Warranty repairs can only be carried out by us and any work that has taken place outside of our network will deem to have voided the original warranty of your product. 


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