Extended Returns For The Festive Period:

Returns for all purchases from www.viscontibags.co.uk from 7th November 2018 will be accepted until Friday 11th January 2019.

All of our other policies remain the same. 

Returns Policy:

Our return policy is completely transparent and extremely simple. 

All of our products carry a 1 year warranty, if anything isn't as you deem fit please get in contact with us and we will arrange a solution for you as soon and as smoothly as humanly possible.

We at Visconti want you to be 100% happy with your purchase, if you do need to return anything please contact us at info@viscontibags.co.uk or 0208 965 5353 (please keep your order details to hand)

Time: You have 14 days from the date on which you received your order to send your item back to us.

Condition: Please make sure your returned goods are new, unused and in the packaging provided with the product at the point of sale. 

Refund procedure: Once your goods are returned to our premises we will quality check them and proceed with your refund.

Depending upon the payment type used please allow up to 10 working days for your refund to be completely processed.

Exceptions: We will not be held responsible for any goods lost in transit and recommend you use the appropriate fully trackable and insured shipping service. If we do receive a damaged parcel we will notify you with images so you can take the appropriate action with your shipping company.